Lightspeed evo crm8/12/2023 ![]() ![]() This privacy policy (this “Policy”) describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. ![]() If you do not agree to these terms, do not use the services. This Privacy Policy sets forth the privacy practices with respect to your information when you use our software, mobile applications and services (“Services”). This Privacy Policy sets forth the privacy principles we follow, in accordance with our operations. ![]() We discuss our information collection practices below. In order to achieve this goal, we may collect information from you. Our goal is to provide you with an experience that delivers the information, resources and services that are helpful to you. We want you to know that we respect the privacy and security of our users. CDK Lightspeed Texting is a completely integrated solution that will help you give your customers the experience they want.ĮPG Media LLC wants you to have a positive experience in connection with our products and services. The best texting solution for your dealership should work with your CRM, Unit Sales, Service and Parts/Ship Store departments. Don’t pass up on opportunities to use pictures and attachments to get your message across more clearly. It’s much easier to explain to a customer when they can see a picture of an issue on their boat or see a picture of a boat they want to buy. Your customers expect the same from your dealership. Picture and attachment messaging: With texting, we aim to keep messages short and often depend on pictures and other attachments to relay our message.This helped turn a bad situation into a great experience. I was able to use the original message from the dealership to text the Service Advisor and have the issue addressed. When I recently had my truck serviced at the dealership, an issue occurred with the truck after I left. Keep track of these conversations in your DMS so you can easily refer back to them. Your texting solution should allow you to not only send text notifications, but should also let you carry on a conversation with your customers. Two-way communication: With over 5 billion people in the world today receiving and sending text messages, consumers expect to be able to communicate with businesses too.This will help you better tailor your experience to what your customers want. Communicate based on customer preference: Have you actually asked your customers how they would like you to communicate with them? Your DMS should allow you to record this preference.This was a small step, but it gave me an easy way to communicate with the dealership. As soon as I left the Service counter, I received a text message that let me know I could contact my Service Advisor with questions at any time. Recently, I brought my truck to my local dealership for service. Your DMS should allow you to communicate with your customers without having to use another system. It’s extremely important to communicate with your customers right away - whether it’s about a sale or service. Immediate communication: We have come to expect immediate answers to questions as they come up.Here are a few examples of how a texting solution can help you: 47 percent of respondents prefer the ability to receive photos and video information in the communications.67 percent of respondents prefer the ability to have two-way communication with the company.73 percent of respondents said that they prefer to have the ability to select the channel of communication – text, email notifications, etc.76 percent of respondents said that messages should be delivered immediately after the service has been completed.Reaching your customers? This is what a recent study conducted by the digital But what do you need to do to make sure you’re properly consumers say that receiving a text message is the fastest way to reach them for important service Sponsored Content By Robert Grant, CDK Global Lightspeed ![]()
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